Terms of service

Last updated: October 20, 2026

Welcome to Faran Gems. These Terms of Service (“Terms”) govern your use of farangems.com, purchases made through our website, and related customer services.

Throughout these Terms, “Faran Gems,” “we,” “us,” and “our” refer to the business operating as Faran Gems. “You” and “your” refer to anyone accessing our website or purchasing our products.

Please read these Terms before placing an order. By submitting an order, you agree to these Terms and the policies expressly incorporated into them, to the extent permitted by applicable law.

Nothing in these Terms excludes or limits consumer rights that cannot lawfully be excluded or limited.

1. Business and Contact Information

Business name: Faran Gems
Business address: 7 Thomas Street, Bangkok, Bangkok 10500, Thailand
Website: farangems.com
Email: support@farangems.com
Phone / WhatsApp: +66 83 103 7630

Please contact us before sending a return. We will provide the appropriate return address and shipping instructions.

2. Eligibility and Account Security

To purchase from Faran Gems, you must be legally able to enter into a binding contract under the laws applicable to you.

You agree to provide accurate, complete and current billing, shipping and contact information. You must not use another person’s identity or payment method without authorization.

If you create an account, you are responsible for protecting your login credentials and notifying us promptly of suspected unauthorized access. You are not responsible for unauthorized activity to the extent it results from our failure to meet applicable security obligations.

3. Products and Availability

Faran Gems offers loose gemstones and related products as described on individual product pages.

Many gemstones are unique and available in limited quantities. Adding a product to your cart does not reserve it. Reservations apply only when expressly confirmed by us in writing.

We aim to maintain accurate inventory information. If an ordered gemstone becomes unavailable, we will contact you and offer a refund or an alternative for your approval. We will not substitute another gemstone without your consent.

We may update our selection or discontinue products. These changes do not affect obligations relating to orders already accepted.

4. Product Descriptions and Measurements

Product listings may include gemstone identity, carat weight, dimensions, shape, cut, color, clarity, treatment information, stated geographic origin and laboratory-report details.

Weights and measurements may be rounded to the precision displayed. Any approximate measurements will be identified as such. Rounding does not excuse material differences between the product delivered and its description.

Descriptions of natural characteristics do not excuse undisclosed damage or inaccurate claims. Contact us before purchasing if you need clarification about any material characteristic.

5. Photographs, Videos and Color

We use photographs and videos to help show the appearance and characteristics of our gemstones.

A gemstone’s appearance may vary with lighting, viewing angle, magnification and screen settings. Images may be enlarged to show detail. Refer to the listed dimensions and weight when assessing actual size.

Unless clearly identified as illustrative, photographs and videos accompanying an individually listed gemstone are intended to represent that gemstone.

Reasonable differences caused by viewing conditions do not override your rights where a product materially differs from its description.

6. Natural Gemstones, Treatments and Origin

The term “natural” refers to how a gemstone formed. It does not automatically mean the gemstone is untreated.

Treatment information and other material characteristics will be disclosed as required by applicable law. Where applicable, laboratory-created, synthetic, imitation or composite products will be clearly identified.

Geographic-origin statements will be presented according to their supporting evidence. A laboratory’s geographic-origin opinion is an expert assessment and is not necessarily proof of a particular mine.

Please review the individual product description and any accompanying laboratory report before purchasing. These Terms do not replace disclosures required in product listings.

7. Laboratory Reports and Additional Testing

A laboratory report is included only when the product listing or our written agreement expressly states that it is included.

If you request an additional report, we will confirm the laboratory, fee and expected completion time before proceeding. Orders requiring additional testing may be dispatched after the report has been issued.

Laboratory reports reflect the issuing laboratory’s findings and methods at the time of examination. Different laboratories may reach different opinions, particularly regarding geographic origin or treatment interpretation.

A laboratory report is not automatically an appraisal, investment recommendation or guarantee of resale value.

Keep any supplied report safely. Original reports should accompany eligible returns. Fees for additional reports are subject to our Refund & Return Policy, our Authenticity Promise and applicable law.

8. Authenticity Promise

Our published Authenticity Promise forms part of eligible purchases.

If an independent, recognized gemological laboratory establishes that a gemstone purchased from us materially differs from our description concerning identity, natural origin or treatment, our Authenticity Promise provides a refund of the full purchase price, including shipping and the cost of the report, without a time limit.

The ordinary change-of-mind return period does not restrict valid authenticity claims or mandatory consumer rights.

9. Orders and Acceptance

Placing an order is an offer to purchase the selected products under these Terms.

An automated order acknowledgment confirms that we received your order. It does not, by itself, constitute acceptance. We accept your order when we send a dispatch confirmation, unless we expressly confirm acceptance earlier in writing.

Before acceptance, we may decline an order for a legitimate reason, including:

Product unavailability.
Unsuccessful or unauthorized payment.
Reasonable suspicion of fraud.
Delivery or legal restrictions.
A material pricing or listing error.

If we decline an order after receiving payment, we will promptly refund the amount relating to the declined items.

Once an order is accepted, we will not materially change its terms without your agreement, except where permitted or required by law.

10. Prices, Currency and Payment

The applicable currency and final order total will be displayed at checkout.

Shipping charges and taxes collected by us, where applicable, will be disclosed before you complete payment. Import charges assessed separately by destination authorities may not be included in the checkout total.

Your bank or payment provider may apply currency-conversion fees or other charges outside our control.

You confirm that you are authorized to use your chosen payment method. We may request reasonable verification to prevent fraud. Do not send complete payment-card details by email or WhatsApp.

Prices may change for future purchases. A price change does not affect an order already accepted.

11. Errors and Promotional Offers

If we identify a material pricing or description error before accepting your order, we will explain the correction and allow you to proceed on the corrected terms or cancel for a refund.

Promotions are subject to the conditions disclosed with the offer, including eligibility requirements, qualifying purchase amounts, expiry dates and exclusions.

Discounts cannot be combined unless expressly permitted. A later promotion does not automatically entitle earlier purchases to a price adjustment unless we have advertised such a commitment.

We will not apply undisclosed promotional restrictions retroactively to an accepted order.

12. Processing and Shipping

Orders are dispatched from Bangkok, Thailand, to destinations supported by our available shipping services.

Standard orders are generally inspected, packed and dispatched within 1–3 business days after payment. Additional laboratory reports or separately agreed services may extend processing time.

We offer free standard postal shipping, with an estimated delivery period of 25–30 days after dispatch.

Express shipping is available where supported. Applicable charges and qualifying free-express offers are stated in our Shipping Policy or displayed at checkout.

Tracking information will be provided after dispatch.

Delivery estimates are not guaranteed arrival dates unless we expressly agree otherwise. If a significant delay occurs, we will provide available updates and any cancellation or refund options required by law.

13. Customs, Duties and Import Charges

International orders may be subject to import duties, taxes, brokerage fees or customs-clearance charges.

Unless expressly stated otherwise, these charges are payable by the customer to the relevant authority or service provider.

You are responsible for checking local import restrictions and supplying reasonably requested customs information. We will provide accurate shipment declarations and will not falsely mark purchases as gifts or understate their value.

If a parcel is refused and returned to us, any lawful deductions will follow our Shipping Policy. Mandatory cancellation and refund rights remain unaffected.

14. Shipping Addresses and Delivery Problems

Please check your shipping address carefully before placing an order.

Contact us immediately if an address correction is needed. We will make reasonable efforts to update an order before dispatch, but changes may no longer be possible after carrier handover.

If a parcel is delayed, missing, damaged or incorrectly delivered, contact us so we can investigate with the carrier.

A tracking status alone does not prevent you from raising a genuine delivery dispute. Any remedy will take account of the available evidence and applicable law.

We will not require you to waive statutory rights as a condition of receiving assistance.

15. Order Changes and Cancellations

We will make reasonable efforts to accommodate requests before dispatch. After dispatch, eligible items may need to be returned under our Refund & Return Policy.

If you separately authorize laboratory testing or other services, we will explain any charges that may remain payable if you cancel after work begins. Such charges must have been disclosed and must be permitted by applicable law.

Nothing in this section limits statutory cancellation rights.

16. Returns, Refunds and Exchanges

Our Refund & Return Policy forms part of these Terms.

For ordinary change-of-mind returns, contact us within seven days of delivery to request return instructions.

Returned gemstones must remain in the condition received and include supplied laboratory reports and original packaging. Stones that have been set, mounted, recut, repolished, damaged or otherwise altered may be ineligible for an ordinary change-of-mind return.

Customers are responsible for ordinary return shipping. Use a suitably tracked and insured service and retain proof of dispatch.

For eligible free-shipping orders, the original standard shipping cost will not be deducted from the refund.

Paid express shipping charges and third-party laboratory-report fees are generally nonrefundable for change-of-mind returns once the relevant service has been provided, subject to applicable law.

After receiving and inspecting a return, we will notify you of the outcome. Approved refunds are generally issued to the original payment method within 3–5 business days. Your bank or payment provider may require additional processing time.

Exchanges depend on availability and any agreed price difference.

These conditions do not restrict rights relating to faulty, misdescribed or incorrectly supplied goods, valid authenticity claims, or mandatory cancellation rights.

17. Damaged, Incorrect or Misdescribed Items

Inspect your order after delivery and contact us promptly if an item is damaged, incorrect or materially different from its description.

Where possible, report visible delivery issues within 48 hours, including photographs of the item and packaging. This helps us investigate, but does not remove rights that apply beyond that period.

Where we are responsible for supplying damaged, incorrect or misdescribed goods, we will provide the appropriate remedy and cover reasonable return costs as required by our policies and applicable law.

Keep the item and packaging while we arrange the next steps.

18. Gemstone Care and Third-Party Work

Gemstones differ in hardness, toughness and sensitivity. Some may be damaged by heat, impact, chemicals, ultrasonic cleaning, steam or prolonged exposure to certain conditions.

Follow the care information provided and consult a qualified professional before cleaning, setting or altering a gemstone.

Damage caused after delivery by unsuitable handling, cleaning or third-party workmanship may fall outside our responsibility. This does not exclude responsibility for a pre-existing defect, inaccurate care instructions or an undisclosed material characteristic.

Setting or altering a gemstone may affect eligibility for an ordinary change-of-mind return.

19. No Investment or Therapeutic Guarantee

We do not guarantee that a gemstone will appreciate in value, achieve a particular resale price or be suitable as an investment.

Unless expressly stated, a retail price is not an independent appraisal.

References to birthstones, symbolism, cultural beliefs or gemstone traditions are informational. They do not constitute medical advice or a promise of health or therapeutic benefits.

20. Intellectual Property

Our branding, original text, photographs, videos and other protected website materials are owned by Faran Gems or used with permission.

You may use the website for lawful personal shopping purposes. You must not reproduce, distribute or commercially exploit protected materials without permission, except where applicable law permits.

These restrictions do not prevent lawful reviews, commentary or other legally protected uses.

21. Reviews and Customer Submissions

Reviews must reflect genuine experiences and must not contain unlawful material, private information belonging to others or content that infringes third-party rights.

You retain ownership of content you submit. By submitting a review for public display, you grant us nonexclusive, royalty-free permission to display and reproduce that review for relevant product marketing, subject to applicable privacy and advertising law.

We will not materially alter a review to change its meaning. We may remove spam, unlawful content or submissions unrelated to a genuine customer experience.

Private correspondence and photographs not submitted for publication will not automatically be treated as public marketing content.

22. Prohibited Use

You must not use our website to:

Place fraudulent orders or use unauthorized payment details.
Impersonate another person.
Upload malicious software.
Attempt unauthorized access to accounts or systems.
Interfere with website security, checkout or payment processing.
Collect personal information unlawfully.
Publish unlawful, threatening or infringing content.

We may restrict access where reasonably necessary to address misuse. Such action does not extinguish valid refund claims, existing purchase rights or other accrued legal rights.

23. Privacy and Electronic Communications

Our Privacy Policy explains how we collect, use and protect personal information.

We may contact you electronically about payments, orders, shipping, returns and customer-service requests.

Marketing communications are handled according to applicable consent requirements and the preferences you provide. You may unsubscribe from marketing emails using the available unsubscribe mechanism.

Unsubscribing from marketing does not prevent essential communications about an existing order.

24. Third-Party Services and Links

Our services may involve payment processors, shipping carriers, laboratories and other service providers.

Their relevant terms and privacy notices may apply to services they provide directly to you. We remain responsible for our own contractual and legal obligations, including where we use providers to perform them.

External website links are provided for convenience and do not necessarily constitute endorsement.

25. Website Availability

We aim to maintain a functional and accurate website, but temporary interruptions may occur because of maintenance, technical faults or events outside our reasonable control.

We may update website features and general informational content.

This section does not displace product descriptions, express promises, accepted-order obligations or mandatory consumer guarantees.

26. Liability

We remain responsible for losses caused by our breach of these Terms to the extent required by applicable law.

Where legally permitted, we exclude liability for business losses, including lost profits or business opportunities, arising from products purchased for personal use.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded or limited.

No provision removes mandatory guarantees, remedies for misdescribed goods, or rights under our Authenticity Promise.

27. Events Outside Our Reasonable Control

Natural disasters, serious transport disruptions, government restrictions, customs interruptions and widespread infrastructure failures may affect our ability to perform certain obligations.

If such an event affects your order, we will take reasonable steps to reduce its impact and communicate relevant updates.

These events do not automatically remove cancellation, refund or other rights available under applicable law.

28. Complaints and Dispute Resolution

Please direct complaints to support@farangems.com, including your order number, a description of the issue and the resolution you are seeking.

We will investigate and seek a fair resolution.

Contacting us does not waive your payment-provider protections, statutory remedies or access to a competent court.

The law applicable to these Terms and the courts entitled to hear a dispute will be determined under applicable law. Nothing in these Terms deprives consumers of mandatory protections or court-access rights available in their place of residence.

29. Changes to These Terms

We may update these Terms from time to time. The revised version will display an updated date.

Changes generally apply to future website use and future orders. The Terms applicable when an order was placed will continue to govern that purchase unless a change is required by law or separately agreed with you.

We will not retroactively remove rights attached to an existing purchase.

30. General Provisions

If a provision is found unlawful or unenforceable, the remaining provisions continue to apply to the extent legally possible.

A delay in enforcing a right does not automatically waive that right.

These Terms, the policies expressly incorporated into them and any written order-specific agreement form the agreement concerning your purchase.

If documents conflict, an expressly agreed order-specific term takes priority, followed by the relevant product-specific promise or policy, then these general Terms, always subject to mandatory law.

Nothing in these Terms excludes liability for misleading statements or removes rights that cannot lawfully be excluded.