Privacy Policy

This Privacy Policy explains how Farangems collects, uses and protects your personal information when you visit farangems.com or buy from us.

Who we are

Farangems, Jewelry Trade Center, 919/1 Silom Road, Bang Rak, Bangkok 10500, Thailand, with an office in Peshawar, Khyber Pakhtunkhwa, Pakistan. Contact: support@farangems.com.

Information we collect

Order information: name, email, phone or WhatsApp number, shipping and billing address, and the items you buy.
Payment information: processed securely by our payment providers. We never see or store your full card details.
Communications: messages you send us by email, WhatsApp or our contact form.
Browsing information: device, browser and pages viewed, collected through cookies to keep the store working and improve it.

How we use it

To process, ship and track your order and provide customer service.
To prevent fraud and keep our store secure.
To send marketing emails, only if you have opted in. You can unsubscribe at any time.
To improve our website and product range.

Who we share it with

Only the service providers needed to run the store: our e-commerce platform (Shopify), payment processors, shipping carriers and customs brokers, gemological laboratories (when you order a report) and email providers. We never sell your personal information.

Cookies

We use essential cookies to run the cart and checkout, and analytics cookies to understand how the site is used. You can control cookies in your browser settings.

Data retention

We keep order records for as long as required for accounting, tax and legal purposes, and delete marketing data when you unsubscribe.

Your rights

You may request access to, correction of, or deletion of your personal data, or object to its processing, by emailing support@farangems.com. We will respond within 30 days.